We are sensitive to the concerns that you, our customers, may have with the confidentiality and handling of your personal information. We take your privacy very seriously.
Therefore, we ask that you take the time to read this document which sets out how we handle, maintain and secure your personal information.
2. Who to contact
3. Who does this policy apply to
4. Why we collect personal information
There are a number of ways in which we may collect information from you. These include:
In addition, there may also be certain laws which may require us to collect personal information from you. Where these apply, we will provide you with information about our legal requirements when we collect your personal information.
4.3 What about ‘sensitive information’?
We will not ask you for information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation, unless:
4.4 What happens if you do not provide personal information
If you do not provide us with accurate or complete information when we request it, we may not be able to provide you with a proper level of service.
5. How we maintain and manage your personal information
In general, only our employees or subcontractors may view your personal information.
We will only disclose personal information to a third party if:
5.2 International transfers
If we transfer your personal information overseas, we will first obtain your written consent before doing so.
If it is not practical to obtain your consent, then the information may still be transferred if, as part of the agreement for the transfer of that information, the other organisation agrees to comply with our privacy obligations to you.
5.3 Where is your personal information stored?
We may store your personal information in both hard copy and on computer.
Hard copy information is kept under lock and key. Information stored on computer is generally password protected.
5.4 Updating your personal information
If at any time you believe that any of your personal information that we store is not accurate or is out of date, please let us know by contacting either of our Privacy Officer.
6. Our websites and email
Any personal information collected from you via our websites and via email are governed by this policy.
We may collect information about you from our websites via any forms you fill in, any cookies we install on your computer or any transactions you undertake with us. We may also track your viewing habits to allow us to tailor your web surfing experience.
Where we communicate by email with you, we may ask you for personal information which is related to the purpose of that communication.
7. Direct marketing
If we collect personal information for direct marketing purposes (either to market ours or someone else’s products), then we will try to first obtain your consent before we market directly to you.
If we cannot practically obtain your consent, then we may still directly market to you, provided that:
If you wish to be taken off any mailing list, please contact our Privacy Officer.
8. How you may access your personal information
You may access your personal information by contacting our Privacy Officer.
We will use our best efforts to take less than 30 days to respond to your request.
We may also charge you a reasonable fee for providing access to your personal information.
9. When we may withhold access to your personal information
Where we do withhold your personal information, we may instead choose to give you a summary of that information.
9.2 Written reasons
If we do withhold your personal information, we will provide you with written reasons.
9.3 Third party intermediary
If we withhold access to your personal information, we will consider whether the provision of access to an independent third party will meet both of our needs.